Comments on: Online Data Backup Services – 15 Factors to Consider When Choosing

By: michael

michael — Wed, 31 Aug 2011 18:02:13 +0000

hi, wondering whether you have an update on the services out there.
Also, Dropbox is not a backup service, more like SugerSync for file sharing and a virtual server (works great, I could not live without it!)

I use Crashplan.com – who have a highly competitive family/multiple computer plan – check it out.

I recently bought a Drobo FS for local backup – but now it does not play well with Lion on Mac…

By: John Walker

John Walker — Sat, 12 Mar 2011 20:11:47 +0000

Hi Mike!
I hope you’re still getting responses from this site. I am trying to preach backup to folks because its important to have the security of knowing that it is possible to access data in the event of some sort of problem that made accessing data immediately impossible.
Youre article has some good points and I would like to share them. Would it be possible for me to copy some points you have raised and pass them on? I just want to pass this by you first.

Thank you!

John Walker

By: Keith

Keith — Tue, 23 Nov 2010 04:50:37 +0000

Great write up Mike and very valid points. I hope many people find this blog post! Actually I’ve used several of the services you listed and I am absolutely done with the bargain/consumer services. The time and energy spent just on troubleshooting, sending support your logs, on the phone, and still not feeling 100% sure that I can restore when the time comes drives me nuts! It just isn’t worth it – especially for a business.

My favorite service so far has been Tomahawk Backup, but I’m sure there are other good one’s out there. www dot tomahawkbackup.com

Oh I also use SugarSync for personal folder syncing between computers. This is technically not a backup service though, and should not be used on servers. www dot sugarsync.com

By: Roger Brown

Roger Brown — Sun, 29 Aug 2010 11:32:57 +0000

Hi again Mike…sorry for the delay!

I think because Mozy has got the customer service angle down pat and I can live with their limitations regarding real time visibility to data – I think most of the sophisticated features offered by many of the others appeal to a very small % of potential users who just want to feel backed up and be done with it.

Also, I am hesitant to recommend any newcomers because the one thing these guys and girls are offering is trust and it is hard to sell that effectively without a multi-year track record.

What do you think?

By: Mike McEvoy

Mike McEvoy — Wed, 25 Aug 2010 20:49:48 +0000

Hi Roger, thanks for stopping by. Glad you like the blog. I agree with you on customer service. The quality of customer service can vary significantly from vendor to vendor, and even from year to year. Making a call to a vendor’s customer service number or support line prior signing up is always a good idea. If you sit on hold for 20 minutes then they might not be the right vendor.

Interesting to hear about Carbonite. Perhaps all their significant marketing efforts paid off too well and they have more then they can handle. Not an uncommon situation in the technology world. Do you have any favorites backup services at the moment?
–Mike

By: Roger Brown

Roger Brown — Wed, 25 Aug 2010 20:37:19 +0000

Mike…excellent site and blog!

I have found that differences in the customer service experience varies greatly even with the big players.

Carbonite seems to be overwhelmed at the moment.

Thanks!
Roger

By: Mike McEvoy

Mike McEvoy — Wed, 18 Aug 2010 02:51:56 +0000

Hi Business Backup, thanks for stopping by. Yes, having a solid back up strategy becomes more important every day. I prefer to have two different backups – one onsite and one offsite. Given the improvements in data transfer speeds across the Internet, online backup to a remote repository is a very good piece of a total backup solution.
–Mike

By: Business Backup

Business Backup — Tue, 17 Aug 2010 16:00:19 +0000

I can’t afford to lose my critical business data. That’s why I use Remote Data Backups, with over a decade of service protecting critical business data at two underground data centers, with fast and reliable transfers and restores, and free 24/7 phone support.

By: cams

cams — Fri, 06 Aug 2010 03:07:32 +0000

I just have to commend you for a very informative and in-depth post on online backups. I recently started a fascination on this topic and been trying to blog about it. Your post just gives me more than the info that I needed. Keep it up.

By: Mike McEvoy

Mike McEvoy — Thu, 31 Dec 2009 05:08:27 +0000

@John — Thanks for the insights on DriveHQ. I’m not real familiar with them but will definitely check them out. Ability for DriveHQ to back up open files is a real plus.

The world of online backup continues to evolve quickly both with new players as well as with new features and benefits. Plus as upstream speeds continue to increase it becomes possible to transfer more in a shorter time frame.

Thanks for stopping by and providing some good info.
–Mike

By: John

John — Tue, 29 Dec 2009 06:42:46 +0000

Just by the way, Dropbox is not strictly speaking a backup system.

By: John

John — Mon, 28 Dec 2009 20:37:32 +0000

I like and use DriveHQ Online Backup Service.
Reasons:
Integrated with Windows file manager.
Reliable and stable software.(Windows only)
Realtime or scheduled backup.
Backup of files in use.
Backup Folders or individual files.
Retension of file versions as changes are made.
Reasonably priced.
1 Gig free.
The Company is focussed on quality.
I believe their product is underrated. Probably one of the very best services available.

By: Everything Home | My DIY Home Tips

Everything Home | My DIY Home Tips — Wed, 23 Dec 2009 15:41:14 +0000

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